Customer service

These terms apply when you buy from SLVRBRGS AB through slvrbrgs.com. By placing an order you accept these terms.

About us

SLVRBRGS is run by SLVRBRGS AB (org. no. 559535-3490), a concept store, gallery and coffee and wine bar at Skomakaregatan 9, 211 34 Malmö, Sweden. You can reach us at hello@slvrbrgs.com.

Orders

When you place an order you receive an order confirmation by email. The purchase is binding once the confirmation has been sent. Please check that it is correct and contact us right away if something is wrong.

Many of our products are unique pieces, vintage or available in small numbers. If an item turns out to be sold out after you have ordered, or if there is an obvious error in price or product information, we may cancel the order. If so, we will contact you and refund anything you have paid.

Prices and payment

All prices are in Swedish kronor (SEK) and include VAT. Payment is made securely at checkout by card, Apple Pay, Google Pay or Shop Pay. Payment is processed by Shopify and its payment partners. We never see or store your card details.

Pickup

We do not ship at the moment. Online orders are picked up in the store at Skomakaregatan 9, Malmö. We email you when your order is ready, usually within 24 hours. Please bring your name or order number when you collect it. The risk for the goods passes to you when you pick them up.

Products

We do our best to describe and photograph every product accurately. Colours may look different on different screens. Handmade, vintage and second-hand objects can show natural variations and signs of age. Some products are sold on behalf of artists and designers. SLVRBRGS is the seller in every purchase made through the webshop.

Right of withdrawal and returns

You have 14 days to change your mind, counted from the day you pick up your order. Read our returns policy for how it works and which items are excluded.

Complaints

If a product had a fault when you received it, you may complain under the Swedish Consumer Sales Act (konsumentköplagen) up to three years after purchase. Contact us within a reasonable time after you discover the fault. Normal wear and tear and damage after purchase are not covered. Covered faults are first remedied by repair or replacement, and if that is not possible, by a price reduction or refund.

Personal data

We handle your personal data in accordance with the GDPR. Read more in our privacy policy.

Liability

We are not liable for delays or failures caused by circumstances beyond our control, such as strikes, fire, power cuts or disruptions at our suppliers. Nothing in these terms limits your rights as a consumer under Swedish law.

Disputes

If you are not happy, please contact us first and we'll do our best to find a solution. If we can't agree, you can turn to the National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN), Box 174, 101 23 Stockholm, arn.se. These terms are governed by Swedish law.

Changes

We may update these terms. The terms that apply are the ones published on this page when you place your order.